Customer Service

Shipping & Delivery
We operate a 'fair shipping policy', this means that we endeavour to charge the correct amount for your order. We do not use the delivery price as a way of making money out of your order. 

We will endeavour to provide the best service we can via our couriers. We can not be held responsible for any consequential losses due to late delivery.

Goods normally despatched next working day.  We will make every effort to deliver orders within the delivery option requested at the time the order was placed. However we cannot guarantee this and we will not accept responsibility if your order is delivered outside this time.

We can not be held responsible for any consequential losses for lost or miss directed parcels due to any circumstances outside of our own control.

UK mainland only:
2 to 3 business days delivery - All our products are categorised into one of two shipping bands dependant on size and weight, charged at: £2.99 for orders under 2kg and £5.95 for orders over 2kg, Please note that bulky orders under 2kg i.e Rods, Nets etc will be charged at the higher rate.


If your order consists of items from different shipping bands you will be charged at the higher band.  Our shipping charges do not increase with number of items ordered.

Next day delivery is available and charged at a flat rate of £8.  This charge overrides our 3 standard shipping bands for the 2 - 3 business days delivery service.

Next day delivery means next business day, weekends and holidays are excluded.
If your order was placed before 12pm and you selected next day delivery, your order will be shipped the same day.
If your oder was placed after 12pm and you selected next day delivery, your order will be shipped the next business day. Some special offers on our site offer free shipping.  Free shipping on these special offers is for the 2 - 3 business days shipping method only.  If you choose next day delivery for such an item, you will be charged £8 shipping.

Privacy & Security

Northwest Angling Centre do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.  Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We treat all our customers’ privacy and security as high priority; we do not store any credit card details and use Payment service providers PayPal and Secure Trading. We comply with the Payment Card Industry Data Security Standard to ensure you can shop safely and securely with North West Angling Cantre.

We will use your email address to keep you up to date with your order status and may email you with our latest offers. We do not share email addresses with any 3rd parties.

World Pay Payments

Returns & Replacements
We attempt to Guarantee all goods purchased from this web site. Any goods purchased that are unused and still in the original packaging may be returned for a full refund, no refund for post and packing charges will be made unless goods are faulty. All returns are to made at the customers own risk, so we advise you use a reputable recorded delivery service.
Ordering

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You will also be able to get a shipping quote from the system before committing to making a purchase.  Sometimes we may have to cancel your orders if we are out of stock, we will contact you to discuss it immediately.

We accept credit and debit card payments. 

We accept Visa, Mastercard, Switch & Solo.
You may send your credit card information via phone, fax, snail mail or over the Internet.

Payment, Pricing & Promotions

We treat all our customers’ privacy and security as high priority; we do not store any credit card details and use Payment service providers PayPal and Secure Trading. We comply with the Payment Card Industry Data Security Standard to ensure you can shop safely and securely with North West Angling Cantre.

We will use your email address to keep you up to date with your order status and may email you with our latest offers. We do not share email addresses with any 3rd parties.

World Pay Payments

Viewing Orders
If you check out as a registered customer you will gain access to the online accounts from the link at the top of the website, you will also be emailed order updates.
Updating Account Information
Again account information is available for registered customers

Tax Charges

20% VAT is already included.


Credit/Debit Card Security

All payment details are collected in encrypted format externally via Sage Pay or PayPal.  We do not store your payment details on our website.


Guarantee

We attempt to Guarantee all goods purchased from this web site.
Any goods purchased that are unused and still in the original packaging may be returned for a full refund, no refund for post and packing charges will be made unless goods are faulty. All returns are to made at the customers own risk, so we advise you use a reputable recorded delivery service.


Reaching Us

If you need to reach us, please email us on sales@nwac.co.uk alternatively, you can call on 01942 255993 or write to us at Northwest Angling Centre, Web Sales, Chapel Street, Hindley, Wigan WN2 3AD.
Please contact main branch for any enquiries.